Dec. 27, 2009 - BlackBerry Maker Is Strained by Growth
BlackBerry devices throughout the Americas suffered service
interruptions from Tuesday afternoon through early Wednesday,
telecommunications carriers said. RIM issued an apology and attributed the
interruption to a flaw in recent versions of its instant-messaging program.
The glitch caused an
"unanticipated database issue within the BlackBerry infrastructure,"
the company said. RIM declined to elaborate or make an executive available for Air Jordan Shoes comment.
The back-to-back problems
strike at one of the biggest selling points for the Waterloo, Ontario,
handset maker: reliability. RIM tells customers—many of them big corporations
that use BlackBerrys for internal email—that its services are more secure and
more stable than those of its rivals.
But analysts say the
outages highlight potential problems in the structure that makes RIM
successful. The company pumps all its traffic through its own
network-operations centers, giving RIM greater control over matters like
security.
But it also places greater
demands on the system as more users sign on and makes it more vulnerable when
things go wrong.
The outages could signal
that RIM doesn't have enough backup systems in place, said John Jackson, vice
president and wireless analyst at CCS Insight.
"It's a consequence of
the architecture that makes Air Jordan
13 RIM RIM," he said.
"They invested heavily in upgrading their backup systems after outages in
2007 and 2008, and made some high-profile hires. So that it's happened twice in
a week, albeit with a limited duration and geography, indicates gaps."
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